The power of ITIL lies not only in its well-defined processes, but also in its philosophy of continuous improvement and delivery of benefits that matter most to the IT organization and the business. To gain the full benefits of implementing ITIL, IT staff and IT management must meet the challenge of continuous improvement. It is easy to list benefits that you should achieve as a result of pursuing ITIL Service Management processes. The philosophy of continuous improvement is reflected in this list.
1. Improved quality of service – more reliable business support.
2. IT Service Continuity procedures more focused; more confidence in the ability to follow then when required.
3. Clearer view of current IT capability.
4. Better information on current services (and possibly on where Changes would bring most benefits).
5. Greater flexibility for the business through improved understanding of IT support.
6. More motivated staff; improved job satisfaction through better understanding of capability and better management of expectations.
7. Enhanced Customer satisfaction as service providers know and deliver what is expected of them.
8. Increased flexibility and adaptability is likely to exist within the services.
9. System-led benefits, e.g. improvements in security, accuracy, speed, availability as required for the required level of service.
10. Improved cycle time for Changes and greater success rate.
The list of above includes an interesting and important set of benefits, which can have dramatic impacts on the business. If you have not implemented ITIL, then you are not only missing out on these benefits, but you are probably suffering losses and negative effects on your business, as well.
Additional high-level ITIL benefits that are not mentioned in ITIL’s lists include:
Additional high-level ITIL benefits
Common terminology
Narrowing the gap between management and practitioners
International standards
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